Education/Experience

• ITE/Diploma in Information Technology/Electrical & Electronics Engineering or equivalent

Job Description:

• Technical front end support to end users
• Troubleshooting on both hardware and software issues (e.g. Laptops, PCs, printers, scanners and network connectivity issues)
• To assist in other IT related projects or activities (such as upgrades, changes, maintenance and relocation)
• Update the incident and coordinate with the helpdesk team or other support group to close the incident
• Respond to customer calls which will include problem identification, escalation and resolution of hardware and software problems
• Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate and/or according to established procedures

Skills Set:

• Knowledge in hardware troubleshooting & desktop support is an advantage
• Good interpersonal and communication skills

Interested Candidates may send their resumes to desktop@enggsol.net